FAQs

Yes, we offer delivery services. Please contact us for more details on delivery options and fees.

We try to be flexible with pickup times. Please let us know in advance if you need to adjust your pickup time.

We recommend placing orders at least three days in advance. For last-minute orders, please contact us to check availability.

We offer a wide variety of flavors. Please contact us for a full list of available flavors.

Yes, we can accommodate various allergies and dietary restrictions. Please inform us when placing your order.

Yes, we provide cake stands and knives upon request. Please let us know your requirements when ordering.

Absolutely! We are happy to assist you in choosing the perfect cake based on your preferences and occasion.

We strive to replicate cakes as closely as possible. Please provide us with detailed photos and descriptions.

We typically require at least three days' notice for orders. Larger or more complex cakes may require more time.

We offer a variety of cake sizes to suit different occasions. Please contact us to discuss your specific requirements.

Yes, we have minimum order amounts for these items. Please contact us for details on specific minimums.

Yes, our cakes are Halal certified. Please let us know if you have any dietary requirements or concerns.

We offer a variety of floral decorations for cakes. Contact us to discuss your preferences and options.

Yes, you can choose different flavors for each tier of your cake to cater to different tastes.

Yes, we require a deposit to confirm your order. The deposit amount will be discussed during the ordering process.

We accept various payment methods including credit/debit cards, bank transfers, and cash. Please choose your preferred method.

We will do our best to accommodate last-minute changes. Please contact us as soon as possible to discuss any modifications.

To keep your cake fresh, store it in a cool, dry place away from direct sunlight. Refrigeration may be recommended for certain cakes.

Our cakes vary in height depending on the design and number of tiers. Contact us for specific details on cake heights.

Yes, we offer cake decorating classes. Visit our website or contact us for class schedules and availability.

Yes, we provide edible prints and glitter toppers for cakes. Contact us for more information on available designs.

Unfortunately, we do not accept returns on cakes. Please contact us if there are any issues with your order.

We try to be flexible with pickup times. Please let us know in advance if you need to adjust your pickup time.

Yes, you can add items to your order if requested at least 5 days prior the delivery or collection date. Additional items are subject to availability and may require extra payment.

Design and flavor changes can be requested up to 5 days before the delivery or collection date. However, changes may incur an additional charge depending on the complexity or ingredients.

No fee is charged for cancellations made at least 7 days before the delivery or collection date. Cancellations made within 7 days are non-refundable.

Deposits are non-refundable for cancellations made within 7 days of the scheduled delivery or collection date. For cancellations made before this period, your deposit will be refunded in full.

We understand that situations may arise unexpectedly. Please contact us as soon as possible, and we’ll do our best to accommodate you. Refunds or rescheduling options will depend on the timing of your request.

Yes, someone else can collect your order. Please provide us with their name and contact information in advance to ensure a smooth handover.

Delivery address changes must be made at least 72 hours before the delivery date. If the new address is outside our delivery range, we may need to charge a delivery fee.